The "New Muni" has been in business for a year.
New buses have finally been delivered.
A new SOMA Service Plan is about to take effect.
Last year, Muni improved significantly in our survey.
Is Muni service still improving - or is it losing ground?
Help us find out.
Since 1997, RESCUE MUNI has shown San Francisco where some of Muni's biggest problems
are by conducting the Muni Riders' Survey, an independent measurement of Municipal
Railway performance. The voters have made clear their desire for accountability and
transit priority - now it's time to see if system performance is still improving.
We will be conducting the 2001 survey throughout February 2001. We need you
to participate to make this survey a success!
About the survey
This survey is designed to assess on-time performance, by line, from the rider's
point of view. We know that Muni is often late, making us - the riders and taxpayers
- late as a result, but we don't often have a chance to prove it. This is that chance.
With this survey, we assess (in an admittedly informal way) what lines are late
and how often. From our perspective, if you wait longer than the advertised frequency
for a bus or streetcar, you're late. So that's what we measure:
How long did you wait for Muni?
Were you late?
Were you delayed en route?
That's it. We've intentionally kept the survey simple so as many people as possible
How to participate
What we'll do with the results
We will publish the results of the Riders' Survey as soon as possible, on this
web site and through more traditional media. (Take a look at our results: 1997,
1998, Fall 1998 Metro
Survey, 1999, and 2000.)
If you're interested in helping to get the word out, please fill out our volunteer
form or make a note in the comments field below.
If you're interested in participating, please register here. We will send you
a survey form by US mail or e-mail (specify preference) and detailed instructions
on how to participate.
Questions? Send us email at email@example.com.
[ Riders' Survey main page ]
[Results: 1997 | 1998 | Fall 1998 Metro Survey | 1999 | 2000 ]
[ RM Home Page