THURSDAY, AUGUST 27

Rider  #1:

Hi,
I don't think the programmer(s) for the new automated steet car system
had ever take a muni ride. Now, the cars stop at each station longer
than manual system.  The schedule of the cars is like a joke.  I have
experienced 5 K's and 4 N's  in the roll without single L. As a result,
the average commute time is much longer than the old manual system. What
is going on ?

A green and frustrated commuter

Rider #2:

I bought a house close to muni to take advantage of public transportation
(West Portal station and K,L and M line). Living in a world-class city - one
expects nothing less than world-class service - how about 3rd class... but,
no class is going too far!
I have dealt with trains jerking to a stop and thankfully I have been pinned
down like a sardine so, I barely felt a thing, I have waited up to 45
minutes on a Friday night for a train going outbound - one that was not full
by the time it got to Montgomery stop. I have also been stuck in tunnels for
what seemed like eternity... and I have been riding muni only since April.
However, Monday was an experience I was not ready for... I got to the
station at 8:30 AM and about 10 minutes later got a packed train. The train
kept stopping and waiting and screeching to a halt and throwing us forward.
Coming to a screeching halt again, we finally got to Civic Station where the
doors would not open. We sat there for 10 minutes, finally the doors opened.
I got off the train and hurried upstairs. When I requested a transfer from
the secondary booth operator she told me "NO." I explained the situation and
she again said "NO." I asked her to call a supervisor and she said "NO." I
then tried to call the police -- ready to go postal (oh, Muni isn't a
government agency, silly me!). I picked up the white phone and got another
operator at another booth down the hall. She was kind and helpful and I
walked to her booth at the opposite end of the station. She gave me a
transfer and the I filed a complaint.
I went upstairs and took a bus down Market.
I got to work at 10:20 AM.
It took me an hour to get home safely that night - of which I was thankful!
I have driven my car ever since.

Rider #3:

I would like to applaud MUNI for doubling the # of F trains from Castro to
Downtown. It made my commute a lot easier and I think that this action should
be permanent.

Rider #4:

I live at one end of the F Line and work near the other, so that has
been my transit mode of choice for some time now, although even the F
Line has been a challenge to my nerves (as when there is a serious
problem with the subway and the old trolly gets jammed with desperate
riders from Castro Station).

There have been times, however, when I wonder why there isn't more F
Line trolleys during rush hours.  Even though they are, by design,
slower then the underground, that is not always the case when there is a
subway problem as there often is.  The F Line is much, much more
RELIABLE!!!

But this morning, there were several more F Line trolleys added, and it
was a pleasure!  More underground sufferers had relief of the current
fiasco taking place in our subways, and we didn't have to endure jammed
trolleys (which only hold everyone up).  I hope the additional F
Trolleys are here to stay!

Rider #5:

Fine, a new computer system.  Fine, POP is implemented.  Fine, no E-Line
(let's just rationalize that expenditure.)
But, hello, you'd hope that by taking a metro that is in a tunnel, not
bothered by street traffic, bicyclists or any of the other possible
surface-Muni detractions, you might just go a mile in less than an
hour.  My co-workers commute from Pittsburg (!) faster than I commute
from Church & Market.  How humiliating.
Why does a straight shot down Market Street turn into a such painful
ordeal?  Why do we sit in tunnels so long that people pull the emergency
door-open?  How can it possibly take 15 minutes to go from Montgomery to
Embarcadero?
In such a fine city, such an absolutely embarassing transportation
system.  Mayor Brown should be ashamed.  And the City should hire some
people to fix it, not to litigate about it.

Rider #6:

just another frustrated Metro rider.  Thank heaven for the F!