We now have a Web-friendly version of the Muni Riders' Survey results
that we conducted in February 1997 and published in March.

The bottom line:

25 percent of all riders were delayed.

Lines graded "F" for unacceptable performance
were 22-Fillmore, 1-California, and 19-Polk.

There were wide variations between lines,
with riders delayed between 6 percent and 55 percent of the time.

Details are available in:

Press Release	Word / HTML
Survey Report	Word / Acrobat / HTML
3/19/97 Press Briefing	PowerPoint
Graphs and supporting data	% of riders late, waiting time distribution (Excel)

A heartfelt THANK YOU to all participants.

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