Muni switchbacks: Dumped In The Rain After Dark

The Civil Grand Jury slammed Muni over switchbacks in the system. They found that the system relied far to heavily on them, which often leave riders stranded waiting for the next vehicle to go to the end of the line. Muni’s policy is to not switch back unless there is another vehicle 5 minutes behind to do a pick up. Switchbacks occur when there is a disruption in the system, a common occurrence for Muni, so resources can be redeployed to pick up slack. Year over year, the number of switchbacks has declined from 440 per month to 82.