On time performance numbers sketchy?

July 8th, 2012

Like many, we were unhappy to hear that the SFMTA has used accounting tricks to inflate its on-time performance numbers, as the Chronicle recently reported. This was by no means the intent of the service standards we co-authored in 1999’s Proposition E; the whole point of the standards is to give riders and Muni staff a clear and unbiased view of service reliability, so that planners and managers can effectively run the system.

Most appallingly, “Late inbound Muni trains heading to the Embarcadero Station were excluded from the calculation because ‘service in the tunnel cannot be controlled'” – even though every rider knows that inbound service in the tunnel is subject to massive delays.

However, we don’t like the approach some have taken in response, to complain that service standards should not be so strict, or should not be in the Charter. It does make sense to add better measures of headways, since that is what most riders perceive when they go to the stop, and we are encouraged that SFMTA plans to do this. But we will never support relaxing or removing service standards from the Charter or agency rules; only when San Franciscans have an honest view of the quality of Muni service will we be able to make smart decisions about how to improve it.

Pick your door to board starting July 1

June 28th, 2012

This Sunday, Muni’s all door boarding policy officially starts. Muni will have more inspectors to check for those who don’t pay, increasing from 42 to 52 officers. With 30% of Muni’s time spent boarding passengers, boarding through any door on buses could save the agency as much as $76m per year by speeding up average service by 1mph.

SFWeekly: The sad state of SFMTA’s vehicle maintenance

June 18th, 2012

SFWeekly has a detailed article on the deteriorating state of the SFMTA’s bus and rail fleet. Duct taped buses, garbage bags covering high voltage pantograph wiring, and rubber bands holding up roof ladders are discussed. According to the article, it takes as many as 5 workers to change a part on a bus, and there are no modern inventory controls such as bar coding in place.  All these deferred maintenance problems cause delays, dangerous equipment malfunctions, and even fatal accidents.

Muni’s driver shortage nixes Prop G savings

June 7th, 2012

Muni’s plan to hire 95  part-time drivers to save cash under Prop G hasn’t worked out as planned. The current operator attrition rate at 12 per month, and Muni hasn’t been able to hire new drivers fast enough with the current students  in the 8 week training course.   TWU-250A’s president Eric Williams says  a smeared reputation by SFMTA management and the media has made getting new operators difficult. Converting part-time drivers to full time has saved the agency money, $1.05m compared to running overtime drivers at $1.8m.

SFMTA’s on-time rate has rounding error

May 18th, 2012

Under city law, Muni is  considered on-time if a bus or train is no more than one minute early or four minutes late. Due to rounding, any time after the minute is rounded down, so a bus or train could be measured as being 4 minutes and 59 seconds late, but still be considered “on-time”. Based on research from the Bay Citizen, the actual Q4 2011 on-time rate was 61.4%, not 71%.